Reception Supervisor

İbis Styles Hotel

Qualifications

• Preferably a graduate of a 4-year university (Tourism and Hotel Management)

• Proficient in MS Office programs

• Fluent in at least one of the following language: English,

• At least 3 years of experience in a similar position.

• Strong organizational and management skills

• Strong sense of responsibility

• Excellent communication skills, adaptable, energetic, friendly, and presentable

• Focused on guest and employee satisfaction

• Values teamwork and has the ability to effectively implement it

• Enthusiastic about contributing to our brand image, corporate culture, strategies, and goals.

Job Description

• Managing the daily workflow of the reception team and preparing work schedules

• Provide motivation and leadership to ensure the team works efficiently

• Supporting the reception team during busy periods and ensuring operations run smoothly

• Overseeing guest check-in and check-out processes, ensuring they are conducted in accordance with hotel procedures

• Planning and supervising the preparation of guest rooms based on special requests or requirements

• Checking and verifying the accuracy of accounts transferred to the accounting department

• Ensuring guest payments and invoices are recorded correctly

• Regularly reviewing all front office reports and ensuring timely distribution to relevant departments